Frequently Asked Questions

Merchandise & Availability

Where can I buy your dresses in person?
You can find our dresses at select boutiques across the country and around the world. Visit our Store Locator page to find a store near you.

Does Soulmates offer special promotions and sales?
Yes, we have seasonal and limited-time sales throughout the year. Sign up for email updates at the bottom of the page to get notified when sales start.

Are the dress colors the same as what I see online?
We strive to show accurate colors in our photos, but slight variations may occur due to different monitor settings.

Orders

Can I change or cancel my order after it’s placed?
You can make changes or cancel your order before it’s shipped. To make changes, call Customer Care at (626) 333-9501 for assistance.

Can I return an item?
Yes, returns and exchanges are easy. Check out our Returns Policy for details.

Sizing, Alterations & Care

Can I alter the length of my dress?
Many of our dresses are designed for easy alterations, especially those with crochet patterns. However, not all dresses can be altered without affecting the design. For specific questions, contact Customer Care.

Do crochet patterns affect the fit of the dresses?
Yes, since our dresses are handmade, each one is unique. Different crochet styles can cause slight fit variations, but all our dresses have uniformly sized silk linings and are cut generously.

How should I care for my dress?
To prevent shrinkage and fading, we recommend dry cleaning your dress.