FAQ's – Soulmates
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FAQ's

 

MERCHANDISE AND AVAILABILITY

 

Are the colors of the dresses true to what I see in the pictures online?

While we do our best to ensure that the photos we upload are true to the color of the dresses, you may experience a slight variation in color due to your computer monitor.

 

Are there more colors available for purchase than what I see online?

If you are looking for a particular color that is not listed, please contact Customer Care as you may be able to place a Special Order.

 

Where can I buy your dresses in person?

We value our relationships with wonderful boutique retailers all across the country and around the world. To find a store nearest you, visit our helpful Stockists

 

Does Soulmates offer special promotions and sales?

We offer seasonal and limited time sales to our loyal customers throughout the year. Sign up for email updates in the footer below to be notified when our sales starts. 

 

 

ORDERS

 

Can I change or amend my order once it has been placed?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

If you need to make any amendments, please call Customer Care at (626) 333 9501 for assistance.

 

Can I return an item?

Making a return or exchange is easy. View our Returns Policy more information.

 

SIZING, ALTERATIONS, & CARE

 

Can I make alternations to the length of my garment?

We design our hems for ease of alterations, favoring crochet patterns that can be shortened without significantly changing the look of the dress. However not all dresses can be altered without changing the look. For questions about a particular dress, contact Customer Care.

 

Are there variations in fit between crochet patterns?

Our dresses are all hand-made and put together stich by stich so no two dresses are exactly alike. Differences between styles of crochet can cause slight variations in fit. However our dresses are cut generously and the silk linings of all of our dresses are always uniform in size.

 

How do I properly care for my garment?

To protect your garment against shrinkage and fading, we recommend Dry Cleaning.

 

 

 

 

 

 

 

 

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